Work through routine requests.
Configure agents to collect the right details, look up information in connected systems, and guide callers through the next step in your support process.
Let AI handle
your incoming calls.
MausBot voice agents answer customer questions, work through routine support requests, and pass complex issues to your team. You decide what they handle and when they hand over.
See the rollout Customer serviceFewer repeat questions.
Fewer repeat questions.
More time for your customers.
Order updates. Product details. The same questions, all day. Set up MausBot agents to handle those calls using your support process, so your people can focus on issues that need their judgement.
Book a call See example calls Your knowledge. Your rules. Your escalation path.
Incoming customer callCustomer support or a product question
MausBot voice agentsFollowing your call-handling rules
Support
Questions
Your team
Answer the question. Take the next step.
Answer from your knowledge.
Give agents your product details, policies, and support guides. Define which sources they should use and what to do when an answer isn’t available.
Pass on the context, too.
Set the rules for human handoffs. Include what the caller needs and what the agent has already checked, so your team can continue the conversation.
Example calls
A customer calls.
Here’s what happens next.
An order to track. A policy to explain. An issue that needs a person.
See how an agent could respond using your business information and handoff rules.
Select a call type
Sample conversationIllustrative example
Order status retrieved from the connected system
An order update, without a support ticket.
After the caller is verified, the agent checks the order and shares the delivery update. Your team doesn’t have to look it up manually.
Illustrative conversations with sample order details and policies. Actual answers and actions depend on your content, connections, and configuration.
Start with the calls you know best.
Choose a repeatable call type for your first deployment. Agree on the answers, actions, and handoff rules, then test them before routing customer calls.
- 01
Choose the calls
Review the questions your team hears most. Decide which the agent should handle and which should go straight to a person.
- 02
Give agents the right information
Add your support content and define the system access each task requires. Confirm the phone connections and integrations needed for your setup.
- 03
Test before taking calls
Try common requests, unclear questions, and failed lookups. Check the answers and handoffs before you roll out to customers.
We’ll confirm phone support, integrations, operating hours, and costs before deployment.
Before you deploy
Can we use MausBot with our existing phone number?
That depends on your phone provider and call routing. We’ll check whether your existing number can connect or forward calls to the agents, and confirm any changes before setup.
What happens when an agent can’t help?
You set the escalation rules: when to transfer a call, which team receives it, and what to do if nobody is available. We’ll agree on the information passed along so your team knows what has already happened.
What does an AI call center cost?
The MausBot app is free and open source. A call-center deployment also needs phone service, model usage, hosting, and integration work. Pricing depends on your call volume and setup; book a call to discuss the initial and ongoing costs.
Which calls would you
hand to an AI agent?
Bring your call types, monthly volume, and current phone setup. We’ll help scope a first deployment.